eigenland Session Euroforum

Best Practiceeigenland® Session

Service Desk Forum

As an organizer, Euroforum brings together experts from business, science and politics and creates forums for knowledge transfer and exchange of opinions. The conferences are always of high quality, highlight the latest trends and provide practical impetus for corporate management. At this forum, the focus was on the topic of "Service Desk".
Veranstaltung - Keyfacts
Organisation
Euroforum
Branche
Event
Handlungsfeld
Service Desk
Teilnehmer/innen
120 participants
Anwendung
event
Dauer
2h
 

Joy & full focus

  • The organizer Euroforum arranges a large number of different series of events, including also the Service Desk Forum, which takes place once a year
  • The Service Desk Forum revolves around the topic of service desks in the digital age and brings people from the IT service and support sectors together
  • Joint identification of the opportunities and challenges of digitizing the service desk
  • Exchange of experiences on the subject of "Ambidexterity as an organizational principle - How to make your service desk efficient and future-proof at the same time"
  • Joint collection of ideas to increase the effectiveness and efficiency of the service desk
  • Start of the interactive workshop with a keynote by Claudio Felten (muuuh Consulting) on the subject of "From Service Desk to Service Experience"
  • Subsequent use of eigenland® Multisense to extend the impulses and content from the lecture in a practical way
  • Theses voting and discourse on two fields of action on the subject of "Ambidexterity as an organizational principle" with all event participants
  • Exchange of experiences between all participants about the challenges and opportunities of digitizing the service desk
  • Fundamentally, the participants are positive about the digitization of the service desk in order to be able to use possible opportunities to increase efficiency and effectiveness
  • Despite digitization and artificial intelligence, the participants define people as an important success factor for increasing customer satisfaction with the service desk

  • eigenland Session Euroforum

  • eigenland Session Euroforum

  • eigenland Session Euroforum

get to know eigenland®

Together we will talk about your goals and think about how you can make your change & transformation topics faster and better with eigenland®.

Captcha image

Phone: +49 23 64 50 52 940